Privacy Policy

Protecting Your Information

01. We Value Your Privacy

At Owbal, we respect your privacy and are committed to protecting your personal information. We do not sell, rent, or share your personally identifiable information, including your email address, telephone number, or mailing address, with third parties for their own independent marketing purposes. We will not contact you by telephone or postal mail for marketing purposes without your consent, except where permitted or required by applicable law.

Any information you provide is handled responsibly, stored securely, and used solely for legitimate business purposes related to your orders, customer support, product inquiries, payment processing, shipping and delivery, returns, refunds, and your overall shopping experience with Owbal.

02. Privacy Policy

This Privacy Policy explains the privacy practices of Owbal. We are committed to safeguarding your personal information and encourage you to review this page periodically to stay informed about how we collect, use, disclose, store, and protect your information when you browse our website, purchase Aromatherapy Candles or Fragrances, communicate with us, subscribe to marketing communications, or otherwise interact with our Services.

03. Information Collection and Use

Owbal collects customer information throughout our website to process orders, complete transactions, arrange shipping and delivery, improve our products and Services, communicate with customers, provide customer support, prevent fraud, maintain website security, and comply with applicable legal and regulatory obligations.

04. Orders

When you purchase Aromatherapy Candles, Fragrances, or any other products available through our website, we collect information necessary to complete your purchase, including:

Full Name

Shipping Address

Billing Address

Email Address

Telephone Number (if provided)

Payment Information

Payment information is used solely for processing transactions through secure third-party payment providers and is not stored on our servers unless otherwise permitted by applicable law.

If there is an issue regarding your order, payment, shipment, delivery, return, refund, or any other transaction, we may use your contact information to communicate with you and provide customer support.

05. Cookies

Cookies are small files stored on your device that help improve your browsing experience and enable our website to function properly.

We may use both session cookies and persistent cookies to:

Remember your shopping cart

Improve website performance

Analyze visitor behavior

Understand how customers interact with our website

Personalize your shopping experience

Maintain website functionality and security

Cookies do not damage your computer or mobile device.

Most internet browsers allow you to disable or remove cookies. However, disabling cookies may affect certain website features, including shopping cart functionality, checkout, customer accounts, and other website services.

06. Aggregate Information

Owbal may collect anonymous or aggregated information such as browser type, operating system, device information, website traffic, general geographic location, referring websites, and IP addresses for statistical analysis, website security, fraud prevention, performance measurement, and website improvement.

This aggregated information generally cannot be used to identify individual customers and may occasionally be shared with trusted third-party service providers for analytics, advertising performance measurement, fraud prevention, website security, and marketing optimization.

Customers who subscribe to our newsletter or promotional emails may receive information regarding:

New Aromatherapy Candle collections

New Fragrance releases

Exclusive offers and promotions

Seasonal collections

Holiday sales

Company announcements

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

From time to time, we may also send non-promotional communications relating to your orders, payment confirmations, shipping updates, delivery notifications, return or refund requests, account information, security alerts, or other important service-related matters. These communications are necessary for providing our Services and cannot always be disabled.

07. Security

Owbal takes commercially reasonable precautions to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Sensitive information transmitted through our website may be protected using Secure Socket Layer (SSL) encryption or other industry-standard encryption technologies where appropriate.

Our website, hosting providers, payment processors, shipping partners, and service providers maintain commercially reasonable security measures designed to safeguard personal information.

Although we implement appropriate security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of any information transmitted to or stored by us.

If you have questions regarding our website security practices, please contact us:

Customer Service Email: [email protected]

08. Supplementation of Information

To improve our Services and provide a better customer experience, Owbal may receive additional information from trusted business partners or third-party service providers, including:

Payment processors

Shipping carriers

Fraud prevention providers

Customer support providers

Website hosting providers

Analytics providers

Advertising partners

Technology service providers

This information may assist us in:

Verifying transactions

Processing orders

Preventing fraud

Completing deliveries

Providing customer support

Maintaining website security

Improving website performance

Personalizing your shopping experience

We may disclose personal information to service providers only when reasonably necessary for them to perform services on our behalf and in accordance with applicable privacy laws.

09. Special Offers

Customers who subscribe to our mailing list may occasionally receive information regarding:

New Aromatherapy Candle collections

New Fragrance launches

Promotional campaigns

Seasonal sales

Product announcements

Exclusive discounts and special offers

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting our customer support team.

10. Correcting, Updating, or Deleting Information

If your personal information changes, or if you no longer wish to receive marketing communications, you may request to:

Update your personal information

Correct inaccurate or incomplete information

Request deletion of your personal information where permitted by law

Unsubscribe from promotional emails

Request information regarding how your personal information is processed where applicable

Please contact us using the email below. We may request identity verification before processing certain requests in order to protect your personal information.

Customer Service Email: [email protected]

11. Choice / Opt-Out

Customers who no longer wish to receive promotional communications may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

Please note that opting out of promotional emails will not prevent us from sending important non-promotional communications regarding your orders, purchases, payments, shipping, returns, refunds, account security, or other essential service-related matters.

12. Changes to This Privacy Policy

Owbal reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, legal requirements, technology, or website functionality.

Any updates become effective immediately upon publication on this website unless otherwise stated.

Your continued use of our website after changes are posted constitutes your acknowledgment and acceptance of the revised Privacy Policy to the extent permitted by applicable law.

We encourage you to review this page regularly to remain informed about our current privacy practices.